Payments

All charges are shown in US Dollars. Payments are to be made in US dollars. Way2Host accepts the following types of payment:

- Credit card (VISA, MasterCard, American Express)
- PayPal
- Check

Check payments can be made to:

Way2Host Company
Attn: Billing Department
P.O. Box A-3980
Chicago, IL 60690-3980

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Way2Host your credit card information, you authorize Way2Host to automatically charge your credit or debit card for charges that apply to your account. Charges subsequent to your initial order will accumulate in your account until such charges exceed $9.95. Way2Host will then automatically charge your credit card on the next Account Statement Date. You are responsible for directly updating, or notifying Way2Host, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Billing Cycles (Terms)

Way2Host offers two Billing Cycles (terms) for hosting charges for the Plus plan: Quarterly (3 months) and Yearly (12 months). All Starter plans will be billed yearly. The Billing Cycle begins on the Plan Activation Date. You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal. Customers that want to change to a shorter Billing Cycle during a current Billing Cycle will forfeit any prepayment discounts received and will be charged a $19.95 fee.

All additional features added to an account are charged monthly. Additional items are non-refundable.

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Statements

Way2Host does not mail paper invoices or statements. Statements can be viewed and printed through SiteControl. Customers may elect to receive their monthly account billing statement via email. This option may be selected in SiteControl under personal billing.

Fees

Returned (NSF) Checks
Way2Host charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order. 

Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by Way2Host.

Bank Wire Payments
Way2Host does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00 USD processing fee by an intermediary bank in New York. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Way2Host or the amount credited to your account will be less than your intended payment.

Reactivation
Customers that wish to reactivate a closed account will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if Way2Host restores your data files to your reactivated account. 

Hosting Plan Changes 
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $19.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans. 

Platform Change
Customers that elect to change plans to a different operating system platform will be charged a $19.95 platform change fee.

Billing Cycle Change
Customers that change to a shorter Billing Cycle, during a current Billing Cycle, will forfeit any prepayment discounts received and will be charged a $19.95 fee.

Account Splits and Mergers
Way2Host allows customers to merge hosting plans contained in two or more accounts into one account. There is a $9.95 fee for this service. Customers may also request that Way2Host separate one or more plans contained under one account into separate accounts. The fee for this service is $19.95 for each new account created and is charged to the new account. Please direct all requests for these services to: billing@way2host.com

Cancellations

Hosting plans will automatically renew until a plan is cancelled. Cancellation of service requests may be submitted online through Site Control in the personal billing section. Cancellations may be submitted via postal mail to: Way2Host, Attn: Billing Dept., PO Box A3980, Chicago, IL 60690-3980. Please include the domain name to be cancelled, your customer ID, the reason for cancellation and a number in case we need to get in touch with you.. Cancellation requests submitted via email cannot be accepted for security reasons.

Cancellation requests must be received by Way2Host a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Way2Host. Way2Host is unable to cancel your account effective for a future date. Way2Host will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Way2Host as soon as possible. 

Way2Host does not monitor, and will not automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Way2Host services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Way2Host reserves the right to cancel any account, at any time, without notice, for any reason Way2Host considers appropriate.

30 Day Money Back Guarantee

Each of Way2HostsÁ shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration;ò and overage fees.

Refund Policy

Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days. 

Credit Card Disputes/Chargebacks

Way2Host has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Way2Hosts discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.

Miscellaneous

Way2Hosts policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.